faqs

If you can’t find the answers you’re looking for below, get in touch with us directly.

info@casualfitters.co.uk

Who are casual fitters?
we are a tailor with our modern lives front of mind. we we strive for effortless wear that remains elegant. we know that one size doesn’t fit all, so we custom-build our products to help you find your perfect fit. we are proud to champion ethical, sustainable and responsible clothing that is accessible, affordable, and durable.

How long does it take for my order to be delivered?
once your first fitting is complete, we send your measurements and chosen fabrics to be made. when completed, your garments is shipped back into store where we will book you in for a second fitting in your made to measure order. the process can take up to five weeks, and any alterations are finished within a few working days.

How can I check the status of my order?
you can check the status of your order at anytime, just email us at info@casualfitters.co.uk.

Do you offer worldwide shipping?
we offer shipping to all EU countries £15.00 and worldwide shipping at £25.00.

Where is your store?
we’re located in the heart of London’s Spitalfields district. come and visit our store on:
77 Commercial, E1 6LY
London

How should I wash my clothes?
our cotton trousers and shirts are machine washable. our wool trousers require dry clean only. all our labels come with care instructions, but if you’re ever in doubt, email us at info@casualfitters.co.uk or visit us in store.

How are alternations arranged?
all our alterations are included in the cost of your garments. usually, any alterations wanted are flagged when you come in store for your second fitting, and these are finished in-house by our expert tailors.

What happens if I’m not happy with my product?
we want to ensure that you are completely happy with your order, which is why we offer to remake and readjust as many times as necessary until you are fully satisfied with your garments. we offer a full refund at any stage if you’re still unhappy with your products.

Can I order online?
yes, once you come in for your first fitting and place your initial order, you can set up your online account with the details you gave. we’ll have your measurements on file, so when you register online, your measurements and order details will automatically update on your account. for future orders, you can use our trouser builder tool to place a trouser purchase online. for shirt orders or anything else, just email us at info@casualfitters.co.uk.

Do you offer gift cards?
yes, we offer two vouchers at the value of £120.00 or £240.00. every voucher include a pair of alpaca socks made in england.